InfinityX respects the privacy of everyone who uses our website and works with us as a trade customer. This policy explains what information we collect, why we collect it, and how it is handled.
Information we collect
We collect information you provide directly to us, including:
Contact and business details submitted through enquiry forms, account applications and correspondence with our team
Order history and details of products enquired about or purchased
We also collect standard technical data automatically when you visit our website, such as IP address, browser type and general usage information, generated through normal website operation and analytics tools.
How we use your information
We use this information to prepare quotes, process and fulfil orders, support your trade account, communicate with you about your enquiries and orders, and maintain the accuracy of our records. We do not use your information for any purpose beyond supporting our trade relationship with you and operating our website.
Payment processing
Payments are processed through Stripe and PayPal. InfinityX does not store full payment card details on our own systems; this information is handled directly by our payment processors in accordance with their own security standards and privacy practices.
Cookies and analytics
Our website uses cookies and similar tools to help it function properly and to understand how visitors use our site, such as which pages are viewed and how visitors arrived at our site. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do so.
Who we share information with
We share information only where necessary to supply and support your order, with:
Payment processors (Stripe and PayPal), to process payments
Freight carriers, to arrange and deliver shipments
Other service providers who support our business operations, acting on our instructions
We do not sell your information to third parties.
How long we keep information
We retain your information for as long as needed to support your account, fulfil orders and meet our legal, accounting and tax obligations. When information is no longer needed for these purposes, we take steps to securely delete or anonymise it.
Your rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request that inaccurate information be corrected, and withdraw your consent to our use of your information, subject to legal and contractual restrictions. To exercise any of these rights, contact us using the details below.
Security
We take reasonable technical and organisational measures to protect the information we hold from unauthorised access, loss or misuse. No method of storage or transmission is completely secure, but we work to keep your information protected at all times.
Questions?
If you have any questions about this policy or how we handle your information, contact us:
